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FAQ You are here:Home > Service > FAQ
Can I use common USB lines on the market to connect the whiteboard and a computer?
No. Only special USB lines designed by Moly can be used to connect the whiteboard and a computer, due to the unique characteristics of data transmitted.  
In which cases should I perform alignment fixture?
You should perform alignment fixture in the following cases: The whiteboard is installed for the first time. The relative locations of the projector and the whiteboard change. The whiteboard driver changes. For example, the driver program is reinstalled or upgraded, and the computer is upgraded.…
When the software is started, a prompt
Check whether the special USB line provided by Moly is applied and whether the USB line is correctly connected. Check whether the whiteboard is powered on (The whiteboard is powered on if the green indicator close to the square socket at the rear of the whiteboard is on). Check whether COM1 t…
Why certain anchor points cannot be noticed when I locate the whiteboard?
The image is beyond the projection area due to incorrect horizontal or vertical adjustment of the projector. The image displayed is incomplete because the resolution of the computer is not set the same as that of the projector.  
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